Privacy Policy

Last updated: 23 October 2026

Solar Pulse is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Solar Pulse collects, uses, stores, and discloses personal information in connection with our solar monitoring and support services.

By using Solar Pulse’s website, customer portal, mobile app or services, you consent to the practices described in this policy.

Solar Pulse may collect and store the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Physical address

Solar System Information

• System size and configuration
• Performance and generation data
• Connectivity and monitoring status

Account & Usage Information

• Subscription details
• Communication history with Solar Pulse

Device & App Information

• Device identifiers used to send push notifications (such as system alerts)
• Basic app usage and diagnostic information used to keep the app working reliably

We collect information when you:

• Sign up for Solar Pulse services
• Contact our support team
• Grant access to your solar monitoring account
• Use our website, customer portal or the Solar Pulse Protect mobile app

We may also collect limited information automatically through cookies or similar technologies to improve website functionality and user experience.

Solar Pulse uses your information to:

• Provide and manage solar monitoring and support services
• Monitor system performance and identify issues
• Communicate alerts, reports, and service updates
• Coordinate support or repairs when required
• Manage billing and subscriptions
• Improve our services and customer experience

We do not sell your personal information to third parties.

Solar Pulse may share your information only when necessary to deliver services, including with:

• Solar monitoring software providers
• Qualified third-party technicians (when repairs or on-site support are required)
• Payment processors and service providers
• Cloud hosting and database providers (Google Cloud and Firebase), which store account and system data
• AI service providers (Google Gemini), used to help answer support questions in our in-app support assistant
• Inverter and monitoring platforms we connect to on your behalf (such as Fronius Solar.web, Sungrow iSolarCloud, Victron VRM and Tesla)

Information is shared only to the extent required to perform these services.

Your information may be stored on secure servers, including servers located outside Australia.

Solar Pulse takes reasonable steps to:

• Protect personal information from misuse, loss, or unauthorised access
• Maintain appropriate administrative and technical safeguards

While we take data protection seriously, no method of electronic storage or transmission is completely secure.

We keep your personal information only for as long as it is needed to provide our services and meet our legal obligations, after which it is securely deleted or de-identified.

Solar Pulse’s website may use cookies and similar technologies to:

• Improve website performance
• Understand how visitors use our site
• Enhance user experience

You may adjust your browser settings to refuse cookies, although this may affect site functionality.

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact Solar Pulse support.

You can ask us to delete your Solar Pulse Protect account and the personal information we hold about you at any time by emailing support@solarpulseprotect.com.au. We will confirm your request and delete your account and associated personal information within 30 days, except where we are required by law to keep certain records (for example, billing records). Deleting your account will end your monitoring service and remove your access to the Solar Pulse Protect app and customer portal.

Solar Pulse may send service-related communications, including alerts, reports, and important updates.

You may opt out of marketing communications at any time. Service-related communications may still be sent where necessary to deliver the service.

Solar Pulse may update this Privacy Policy from time to time.

If changes are material, we will take reasonable steps to notify users. Continued use of the service indicates acceptance of the updated policy.

If you have questions about this Privacy Policy, want to access, correct or delete your information, or wish to make a complaint, please contact us:

Solar Pulse Protect Pty Ltd (ABN 70 695 868 396)

Registered address: 2501 Coolawanyah Road, Karratha Industrial Estate WA 6714

Postal address: 1150 Mooligunn Road, Karratha Industrial Estate WA 6714

Email: support@solarpulseprotect.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Solar Pulse respects your privacy and is committed to transparency.

Your data is used solely to provide and improve solar monitoring and support services — nothing more.